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Shipping Policy

1. The US Domestic Shipping and Worldwide International shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

2. Estimated shipping Rates

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based (product weight plus container) and calculated by USPS and UPS online calculators respectively. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

If you consider shipping cost before purchase, please add an item to shopping cart and calculate the estimated shipping rates.

3. Usually Shipping Within 24 hours of purchase

Shipping out cutting off time: 5:00 pm business day.

4. Shipping Carriers: USPS and UPS

Orders received at CGC store will be shipped either via USPS or UPS.

USPS 
USPS is United States Postal Service. USPS delivers mails and packages almost anywhere from Monday to Saturday.

UPS UPS is United Parcel Service, commercial package delivery company. UPS delivers packages from Monday to Friday, no ground or standard service to Hawaii and Alaska.

When you place an order, please completely fill out delivery address including Apartment number or Suite number, carefully check your delivery address before submitting. Incomplete delivery address or error will result in processing delay, undeliverable, lost, extra charges for return, redirection, and address correction. In addition, please give only one delivery address, either PO Box or physical address. Don't fill out both. Please be aware that PO Box is for postal service only, which is usually located inside of the postal office building. UPS does not deliver packages to PO Box.

For safe shipment and avoidance of carrier's extra charges (such hidden fees as residential surcharge, address correction fee, redirection fee, return to sender fee, etc.) to us, sometimes we have to make shipping method change or refuse suspicious orders. For example, if the purchase value is very small or less than shipping rate or less than 2 lbs, and the shipping method chosen by that customer is such UPS services as UPS ground, UPS 3 Day Select, UPS Second Day Air, and UPS Next Air, we might use other carrier's service to ship instead.

5. Shipping Tracking Number

All processed purchases have printed shipping package labels with tracking number. in the meantime, tracking number is sent via both buyers' email and account order page.

Tracking shipping progress and records are available at usps.com and ups.com.

  • UPS Next day Air Saver
  • UPS Second Day Air
  • UPS Third Day Selected
  • UPS Ground Shipping

From USPS tracking is only available for the following mail classes:

  • USPS Ground Advantage Package
  • USPS Priority Mail Package
  • USPS Priority Express Mail Package
  • USPS First Class Mail Intl Package
  • USPS Priority Express Mail International Package
  • USPS Priority Mail International.

Packages sent via First-Class Mail, Parcel Post, Priority Mail service cannot be tracked or traced. However, there are delivery confirmation numbers on their shipping labels. With the delivery confirmation number, the customer can find out when the mail piece was delivered (As the mail piece traveled its destination, postal employees scanned it).

First Class International Mail Package cannot be tracked or traced. However, it has the Label ID number when it is shipped.

International Shipping & Charges

In general, we ship our products to customers all over the world.

Before you place order, please check USPS International Mail Service Suspension that is updated day by day.

Here are a few guidelines for our international customers to keep in mind:

Inquire with your appropriate local governmental agencies to learn about regulatory rules and restrictions for importing dietary supplements or nutritional supplements before ordering products to avoid any last-minute disappointments. Please make sure that they know that your shipment is for dietary supplements and not for drugs.

Customs Duty and Processing Fee: Most countries charge Customs duty and processing fee. Ordering customer is responsible for the payment of these charges/fees at the time of receiving the shipment. We do not know the amount that will be charged. We do not have any control over such charges, and we do not take any responsibility for these charges. We do not refund international orders on account of such issues.

Regulatory Rules and Restrictions: The experience of our international customers varies from country to country, from customer to customer and from order to order within the same country based on the regulatory restrictions of the destination country, the contents of the shipment and even the fancy of the customs agent inspecting your order. Some countries are lenient, and the customers receive their shipments as a matter of routine. Other customers experience anywhere from minor issues to substantial issues including delay in receiving the shipments, additional approval from various governmental agencies, import license, imposition of import duties and/or outright rejection of the shipment. Yet some other countries require a local medical doctor's prescription before a customer can pick up a drug shipment from the customs of their country.

Country's Conditions for Mailing Traditional Chinese Medicines, Chinese Herbs, and Dietary Supplements

Most of items we sell are traditional Chinese medicines and herbal supplements. Most countries treat them as non-prescription and allow their entry. However, customers in several countries have experienced difficulty to receive their mails and noticed the rejection of shipment by the customs authority.

Customs authorities of Germany, Spain, Mexico, Denmark, Norway, and Finland are the most notorious we have found: They have rejected most of the orders of our customers from these countries. If you are living in one of these countries, please consult the customs authority about importing "traditional Chinese medicine," "Chinese herbs," and "Dietary Supplement" before your purchasing. Buyers from Brazil and South Africa may also have a customs problem. Read Country Conditions for Mailing to learn more.

International Shipping Methods & Rates:

A customer outside the USA can choose from three shipping options:

  1.  US Postal Service Express Mail (less expensive and faster, arrives in your country in 8 to 10 business days, tracking available).
  2.  US Postal Service Priority Mail (Least expensive and fast, arrives in your country in about 15 to 18 business days, tracking available only when scanned and customs processed); and
  3.  US First Class Mail International Package (the cheapest for small package, travels as regular air mails, tracking not available).

China Guide Corporation
New York, USA